Tuesday, December 23, 2008
Tuesday, November 25, 2008
Monday, November 24, 2008
Full Text:COPYRIGHT 2008 Gallup Organization
Byline: A GMJ Q&A with Alex Pentland, Ph.D., Toshiba Professor of Media Arts and Sciences and Faculty Director, Digital Life, at MIT
Synopsis: Contrary to their every instinct, managers should actually encourage their workers to chit-chat, to gather around the water cooler -- even to gossip. An MIT researcher reveals why these guilty pleasures are, in fact, good for a company's productivity.
Every March, we hear dire warnings about workplace productivity lost to water cooler chats about the NCAA men's basketball tournaments. In 2008, Challenger, Gray & Christmas estimated that the productivity lost to March Madness would cost the economy as much as $1.7 billion. Idle chatter, it seems, is an expensive waste of workplace time.
Pentland and Waber found that the badge wearers with more social connections -- and more interactions with coworkers in their social network -- had the highest productivity, whether they were talking about work or, say, basketball. And people who spent the most time "in the groove," moving rhythmically as they went about their work, had higher productivity levels than others.
That means, as Dr. Pentland explains in this interview, that perhaps it's a mistake for managers to send workers scurrying back to their desks. In fact, as he relates, it might be a good idea for managers to encourage workers to spread out and talk to others, to make friends, and to build networks -- even ones based on basketball scores. Read on for a fascinating look at, and justification for, one of the greatest guilty pleasures of work -- idle chit-chat.
GMJ: How do social networks form in the workplace?
Dr. Pentland: Social networks form in lots of complicated ways, and one of them is nonverbal or unconscious. You can usually tell when that's happening -- and within a minute or two -- by whether you're clicking with somebody. You can see it happen when you're watching people. They begin trading smiles, trading nods, and they become more and more animated with each other. Their attitudes and moods feed off of each other.
For instance, we did an experiment where we watched hundreds of people in a big auditorium. When two people were trading nods and smiles back and forth and becoming more and more animated in conversation, there was a certain threshold [at which] we could predict whether or not they would exchange business cards within the next one-hundred-twenty seconds. We could get it right over eighty percent of the time. We looked at job interviews too. We could tell within the first couple of minutes whether a person would get the thumbs up or thumbs down, again with about eighty percent accuracy. What this says is that we are not perfectly rational, completely independent individuals. We are part of a social fabric, and our basic human nature is to pay attention to other people and to share mood and attitudes. That's really the core of who humans are. Unfortunately, the way the psychology and management literature has evolved, their model of a human is a completely isolated, completely rational person. But you know what? That person doesn't exist. There's no such thing.
GMJ: You found that there's a link between productivity and face-to-face communication, even when people aren't talking about work. How can that be?
Dr. Pentland: Well, chatting is not just chatting. When you're chatting with others, you see people's reactions to things -- how other people live their lives and how seriously they take this sort of thing and how seriously they take that sort of thing. What you're learning implicitly and tacitly from chatting is how to manage your life in job situations. Part of that is about actual job issues, but a lot of it is about your attitude toward the job and your attitude toward other people.
GMJ: I can see how that would make work more pleasant, but I don't see how that makes workers more productive.
Dr. Pentland: Think of your work/life balance and your attitude toward the stresses of work as the social capital that you bring to the job. Also, a lot of the chatter actually is about work. When you look at people chatting about stuff, a lot of times they're gossiping about other workers or about situations at work. That actually tells them a lot about the attitude you should take toward things -- what's the received wisdom, what should be taken seriously. Another part of the chatter is about work/life balance and your work strategies: Should you go for a promotion? Should you ask for a raise? And part of chatting is for emotional support. If you don't have face-to-face communication -- in fact, physical touch is important too -- you become more fragile and more unable to stand up to the stresses and the bumps in the road of work. You need some people who will stand at your back and defend you from the spears.
GMJ: So we don't necessarily form networks with people who have similar job duties, but with whom we click. Is that right?
Dr. Pentland: That's right. And the conscious communication is part of that, of course. But you'll find that the unconscious communication is at least as important, if not more important.
GMJ: You've written about the "pulsing star pattern." What you mean by that?
Dr. Pentland: When you work in groups of people and you have a dominant person, that's pretty effective for making decisions. It makes the decision-making process go faster -- not necessarily better, but faster. On the other hand, having a dominant person in the group is terrible for brainstorming because all the thinking flows through one person who dominates the pattern of communication. This is a really bad [organizational structure] for creative groups.
But it turns out that there's an ancient biological solution; it's ancient enough that bees use it -- the pulsing star pattern. In this structure, the members of the group spend some time outside the group searching and then some time signaling to each other face to face. In all the groups that we've looked at, the creative groups do this best; they spread out, they find new information, then they come back and hang out around the water cooler talking about [what they've learned]. They share this tacit information with each other so that everybody gets up to speed about everything that everyone heard. Then the group makes decisions about the information -- not necessarily through words but through their attitude toward the things that are being brought up -- the items that the members learned and came back talking about.
GMJ: So it might be a bad thing for a manager to order people back to their desks. They may be out on an exploring mission.
Dr. Pentland: Yes. It's a bad thing to keep people chained to their desks because they're actually out collecting information. Now in some corporations, people do this in a different way. They do the exploring part online or through e-mail or Web pages and so forth. Then they use face-to-face [communication] to do the integration. That's why people with different perspectives should sit near each other and work together. Take hospitals as an example. Often, all the specialists will be in different parts of the hospital. That means the specialists don't understand each other or interact with each other. What you need are multispecialized teams. Even if it means that the radiology department is now scattered all over the hospital, it's worth it from a productivity standpoint. Multispecialized functional teams will think about a problem and bring different perspectives together by going out and finding information in their specialties, then coming together to talk about it. That's how tacit learning and integration happen.
GMJ: How are managers integrated into this?
Dr. Pentland: We are taught that management is a rational, logical process; that you pay attention to org charts; and that there are processes that need to be done. But when we've looked at actual data of people and their behavior, what we've found is that the things we're not conscious of -- the tacit knowledge, the attitudes people display without necessarily putting them into words -- are at least as important as the words themselves.
But what is a manager being taught to do? He's been taught to pay attention to the words or the org chart. He's not taught to make sure there's enough time for tacit communication and unconscious bonding. That's the stuff managers think they should cut out when push comes to shove.
GMJ: What about remote workers? Are they then necessarily less productive if they don't have the opportunity to talk face to face?
Dr. Pentland: Well, it is a challenge, as everybody recognizes. We did an interesting experiment, though, where we made a device that signaled how much each person interacted during a telephone conference. The device was a little machine that showed whether, for instance, everybody was interacting equally. All the subjects said they didn't pay attention to it because it was just a little thing on the desk, but everybody changed the way they talked -- dramatically. Suddenly, everybody became much more engaged, with none of the typing noise in the background. Everybody contributed more. Just having your interactions measured, even over the phone, changes the dynamics of how things happen. Being noticed brought remote workers into the fold, as it were. So there's hope. There's definitely hope.
GMJ: That was my next question: whether being noticed changed behavior. I didn't even need ask it.
Dr. Pentland: Well, see, now you know the answers first. We're on the same wave length. That's exactly how this social networking stuff works.
Tuesday, November 18, 2008
1. Chicago (Booth)
4. Pennsylvania (Wharton)
5. Michigan (Ross)
12. Dartmouth (Tuck)
14. UCLA (Anderson)
16. Virginia (Darden)
17. North Carolina (Kenan-Flagler)
18. Southern Methodist
19. Carnegie Mellon (Tepper)
20. Notre Dame
Tuesday, November 4, 2008
Friday, October 17, 2008
Friday, October 10, 2008
Arthur and Pauline Frommer
R. L. Stine
Marisa de los Santos
The title link of this posting leads to the podcast page.
If you are uncertain as to whether or not CW owns an article or book you need, please ask a librarian for assistance.
-Dress for Success
-Job Talk: Graduating into a Tough Job Market
-Featured Company Recruiting Videos
To access Vault Video:
1. From the Library Blog click CW Article Databases
2. Select Careers and Occupations
3. Select Vault Online
4. Sign in with your CW username and password
5. Go to Vault Video
Thursday, October 2, 2008
Voter Registration Deadlines
New York - October 10, 2008 - By Mail and In Person
New Jersey - October 14, 2008 - By Mail and In Person
Connecticut - October 21, 2008 - By Mail, and October 28, 2008 - In Person
Monday, September 22, 2008
A Civil Action
Other People's Money
American Greed: Some People Will Do Anything For Money
The Big Idea w/Donny Deutsch: Roadmap to Success
The Apprentice: The Complete First Season
The videos can be found at:
Friday, September 19, 2008
Thursday, September 18, 2008
To be eligible for an NBEA scholarship, an applicant must:
Be enrolled in a college or university post-baccalaureate or graduate-level program and submit proof of enrollment;
Be enrolled in a business education program and/or other related areas in business;
Submit proof of completion of at least two graduate courses (six semester hours);
Submit a one-page letter describing (a) past contributions to the field of business education, (b) plans to utilize the degree in the future, (c) two or three significant issues in business education, and (d) why the applicant should be the recipient of the award;
Submit a current resume;
Submit two letters of recommendation attesting to the scholarship/leadership potential of the applicant;
Be currently teaching and plan to continue to teach, or plan to teach upon completion of the program, in the field of business education; and
Be a current member of NBEA at the time of application.
Deadline: December 1, 2008
Further details can be found by clicking the title link for this blog entry.
Monday, September 15, 2008
Tuesday, August 26, 2008
Tuesday, August 19, 2008
Wednesday, August 13, 2008
Two Universities Join Disney In Computer-Animation Research
Carnegie Mellon University and the Swiss Federal Institute of Technology Zurich might be the creators of Disney's next animated character. The Walt Disney Company will establish collaborative labs with the two universities, the corporation announced yesterday at a computer graphics conference in Los Angeles. The collaborative labs, in Pittsburgh and Zurich, will do research on computer animation, computational cinematography, autonomous interactive characters, robotics, data mining, and user interfaces, among other topics, according to a news release. Disney will provide funds for five years to pay the directors of the two labs, and money for seven years for eight principal investigators. One of the Carnegie Mellon lab's first projects will be finding ways for people to interact with virtual or robotic characters. The Swiss researchers will look at issues such as computer animation, image synthesis, and artificial intelligence. Disney may use the results for any of its divisions, including Parks and Resorts, Disney Media Networks, ESPN, Walt Disney Feature Animation, Walt Disney Studios Motion Pictures, Disney Interactive Media Group, and Pixar Animation Studios. --Maria José Viñas
Monday, August 11, 2008
Business Day Section
Original Article Written By: Stephanie Clifford
Web Privacy on the Radar in Congress
Data collection and privacy policies are of concern to Congress lately. On the first day of August 2008, 33 cable and Internet companies received letters from 4 top members of the House Committee on Energy and Commerce. The companies included Google and Microsoft. For the most part, the committee wants more information about their privacy policies. Compliance is tricky however, as technology policies shouldn't become outdated as technology itself advances.
Tuesday, July 1, 2008
Players help scientists design new proteins with a game called Foldit.
If needed, access this article with:
Tuesday, June 24, 2008
Friday, June 20, 2008
Thursday, June 19, 2008
Wednesday, June 18, 2008
Friday, June 6, 2008
"According to the newest figures, 861,000 more people were unemployed, and the jobless level rose among almost all groups: men, women, teenagers, whites and blacks. Unemployment among Hispanics was unchanged, and it dropped slightly among Asians." - Neil Irwin
Click the title link above to read the entire article.
Wednesday, May 28, 2008
Friday, May 23, 2008
Tuesday, May 20, 2008
You can use the OOH to search for occupations by utilizing its alphabetical index. One can find information about job related training, education and skills required, projected growth in a particular field and average salaries per occupation.
For your convenience, pdf and html formats are available for printing or download.
Saturday, May 10, 2008
Educause, the higher-education-technology consortium, released the results yesterday of its 2008 survey on the top IT issues in higher education.
The top-10 issues “most important for… institutions to resolve for strategic success” are:
2) Administrative/ERP Information Systems
3) Funding IT
5) Identity/Access Management
6) Disaster Recovery/Business Continuity
7) Governance, Organization, and Leadership
8) Change Management
9) E-Learning/Distributed Teaching and Learning
10) Staffing/HR Management/Training
Since 2003, the top three issues issues have been, in various rankings, security, administrative/ERP information systems, and funding IT. This year was the first time that “change management” appeared in the top-10 list, however.
Click here to find resources relating to each of these issues and an additional breakdown of the survey results.—Catherine Rampell
-->Posted on Thursday May 8, 2008 Permalink
Wednesday, May 7, 2008
Using Cellphones in the Classroom (Constructively)
While some scholars may question the value of introducing leisure-associated technologies into the classroom, education blogger Steve Dembo offers a short list of ways cellphones can be used to enhance the learning process:
1) Check the spelling/definition of a word
2) Research a topic
3) Look up reference images
4) Pull up maps (even with satellite imagery)
5) Document a science lab with built in digital camera/video
6) Fact check on the fly
7) Mail questions to the teacher that they might be embarrassed to ask
8) Classroom response system
9) Take quizzes
10) Record and/or listen to podcasts
Saturday, April 26, 2008
Monday, April 14, 2008
The blog title leads to the full transcript of a discussion with Mary Stagaman, Vice President of External Relations, from the University of Cincinatti. Stagaman helped change the image of the University of Cincinatti.
Here's a small sample of what is available in full text in the Research Library database:
-E: the Environmental Magazine 1995-current
-Harpers Bazaar 1999-current
-O: the Oprah Magazine 2004-current
-Real Simple 2000-Present
-Rolling Stone 1992-current
-Saturday Evening Post 1988 - current
-Weekend All Things Considered 1990-current
To find these titles, including academic journals as well go to:
Select Databases A-Z
Choose Research Library
Select the Publications tab when it opens and choose your title of interest.
Thursday, April 10, 2008
Wednesday, April 9, 2008
Friday, April 4, 2008
Wednesday, April 2, 2008
New binders are available today in the Library with scholarship opportunities for gay, lesbian, bisexual, transgendered students and international students (regardless of immigration status).
Please do not hesitate to ask a librarian for the location of these materials or for assistance with your applications.
Entries will be rated using the following criteria:
-Impact on and involvement with undergraduate students (25 percent)
-A scholarly approach to teaching and learning (25 percent)
-Contributions to undergraduate education in the institution, community and profession (25 percent)
-Support from colleagues and current and former undergraduate students (25 percent)
Contact with questions: John Holtz, Senior Awards Program Coordinator at (202)478-5666
Tuesday, March 25, 2008
Wednesday, March 19, 2008
Your College of Westchester ID fuctions as a Library Card. The barcode underneath the College seal on your ID is designated for borrowing purposes.
Please replace your ID if your picture or barcode become distorted.
Wednesday, March 12, 2008
Tuesday, March 11, 2008
There are bright gold paper copies available for pick-up in the Library. In addition, copies can be found in portable document format at the blog title link above.
If you're reading the print copy of this blog, go online to http://library.cw.edu/mla.pdf. This link has been added permanently to the Library Blog on the right side bar under Student Resources.
The actual publication, MLA Handbook for Writers of Research Papers by Joseph Gibaldi, is available in the Library. It is on the Reference shelf and has the call number:
LB 2369 G53 2003
Students should be encouraged to read its index which includes information on how to cite interviews, geographic names, corporate authors, a publication on CD, an Internet site, a film or video recording, legal documents and more.
Harnessing Fire: Managing Emotions for Successful Organizational Change, covers the role of emotions at work and provides tips on building emotional intelligence. It discusses how even the most positive changes can play on employees' emotions. The blog title for this entry will link directly to this article.
Thursday, March 6, 2008
The most eye-catching article is introduced on its cover page that announces the Back-of -the Envelope Contest, a building design competition for the George W. Bush Library.
The Chronicle asked readers to draw on the back of an envelope, their design ideas for the George W. Bush Library. The designs have true personality. There's an issue in the staff lounge and they can also be found online. To see the Library designs and vote, click the title of this blog posting. If you're reading a printed version of this Blog, go to: http://chronicle.com/free/v54/i26/26b01401.htm
to access the designs and voting buttons.
Tuesday, March 4, 2008
New Library Hours (Beginning March 10, 2008)
Monday - Thursday 8:00AM - 9:30PM
*Special Library reservations past 3:00PM on Saturday can be made on a case by case basis.
Wednesday, February 27, 2008
To Access Newspaper Source:
1. From the Library Blog Choose - Find CW Article Databases
2. Select - Newspapers
3. Choose - Newspaper Source
4. Log In
5. Use simple key words in all search bars to identify a news story of interest
6. Click the blue linked titles to view the full records
7. Print the HTML or PDF link provided, send to RefWorks, Save to a Drive or your My Ebsco Host Account.
Please contact the College Librarian with any questions at extension 281
Saturday, February 23, 2008
The database can be searched by disease, condition or medical subject heading (MESH).
The title link above links to the DIRLINE database.
Monday, February 11, 2008
We have a new camera in place this afternoon, Monday, February 11, 2008. If you've applied for a College identification card, please come sit for your picture to complete your application. If you'd like to apply, please stop by the Library. If you request same-day service, we can print an ID card immediately or before the end of the day. The application, sitting, and processing time should take 8 minutes.
Saturday, February 2, 2008
Friday, February 1, 2008
Wednesday, January 30, 2008
You can make your media reservations by calling x.280 or x281 Monday - Saturday. Or email the College Librarian at firstname.lastname@example.org
Thursday, January 24, 2008
You'll notice an attendance "score" for the previous day on the Library door every morning. The score acknowledges every person that uses our College library in a single day. Re-entrants are counted as well.
Our highest score of the year was 173 entrants (with 29 re-entrants ) on January 24, 2008. Our lowest score was 23 entrants on January 21, 2008, Martin Luther King's Monday.
We enjoy having you.
Wednesday, January 23, 2008
A recent class assignment has forced many students to read The New York Times Book Review for the first time, as they must find books that were reviewed by the NY Times in any year. The research involves uncovering a pot of gold related to finding books, learning about authors, and what can be found in the newspaper.
In one of my most recent research consultations, a student, "Mary," introduced me to a book by Barbara Kingsolver, called The Bean Trees. Barbara Kingsolver is her favorite author, and that particular title was one she admitted she won't forget. After a half hour of searching in the NYT online archive, we found a review of The Bean Trees that was published in 1988. Our second step was finding the book in The CW Library. Ironically, the copy we found was donated to the Library by Karen Smith. The student spoke so highly of the book that I'm planning to read it next. I'm allowed to check out books too, right?
How do I cite song lyrics in my research paper and bibliography?
How do I find a book that has been listed/reviewed in the New York Times?
How do I find scholarships?
How do I create a comparison chart illustration for my report?
Can you help me understand how I'm being asked to interpret the MLK speech?
Current newspapers are at the Library front desk and the earlier editions will be archived on the reference shelf next to the Library photocopier. The only title that must be requested with an ID is the USA Today.